A federal court approved a joint motion by the Federal Trade Commission and Amazon to accelerate and expand consumer redress under their $2.5 billion settlement over Prime enrollment and cancellation practices.
The revised order increases the pool of eligible customers, raises the maximum per person payment to $200, and requires Amazon to distribute future payments automatically without claims or forms.
The FTC said Amazon had already issued more than $845 million in refunds to consumers by September 2026, and that additional automatic payments would begin in October 2026 for newly eligible customers.
Christopher Mufarrige, Director of the FTC Bureau of Consumer Protection, said the revised order will ensure more consumers harmed by deceptive enrollment and cancellation practices receive redress.
What Consumers Need To Know
Under the revised settlement, Amazon must pay up to $1.5 billion in redress to consumers and a separate $1 billion civil penalty, reflecting the original settlement terms.
Consumers qualify for refunds if they are Prime customers in the US, enrolled through a listed challenged enrollment flow or tried to cancel using the online cancellation flow between June 23, 2019 and June 23, 2025, and used no more than 20 Prime benefits in any 12 month period after enrollment.
The settlement defines challenged enrollment flows as the universal Prime decision page, the shipping selection page, single page checkout, and the Prime Video enrollment flow.
Automatic redress will expand to customers who used between 11 and 20 Prime benefits during a one year period, with those payments slated to begin on October 1, 2026.
If consumer accepted payments do not reach the settlement threshold by February 2027, Amazon will issue supplemental automatic payments of up to $149 to prior refund recipients, bringing the maximum total payment per eligible customer to $200, with that round starting by April 2027.
Amazon will send refunds by mailed check or electronic payment via PayPal or Venmo and is responsible for administering the redress program. Payments expire 60 days after issue and recipients should accept them on time.
The FTC cautioned it is not contacting people about refunds in the Amazon matter and warned consumers that calls claiming to be from the agency are likely scams. The FTC said it will never demand money, threaten, or ask for transfers to obtain a refund.
Consumers seeking help with payments can contact Amazon at admin@subscriptionmembershipsettlement.com, visit www.SubscriptionMembershipSettlement.com, call 1-888-999-8094, or report suspected scams at ReportFraud.ftc.gov.
