amazon down complaints surged Thursday afternoon as users across the globe reported trouble completing purchases and viewing product details, according to tracking site Downdetector.
Downdetector recorded a peak of roughly 21,000 reports, and other posts cited more than 20,000 reports at the height of the disruption, as users logged errors on checkout pages and product listings.
Amazon responded on its customer service X account with a short message saying, "We're sorry that some customers may be experiencing issues. We appreciate your patience as we work to resolve the issue." A later statement from an Amazon spokesperson told Newsweek the issue was resolved and "was related to a software code deployment," and that website and app were running smoothly.
Users described multiple symptoms. Shoppers reported they could not reach the final checkout screen, could not add gift card balances, and in some cases could not see prices or reviews on listings. The outage also affected mobile app users and limited access to sections such as Today's Deals, according to user reports and site monitors.
Several retail services appeared affected in user complaints. Reports named Amazon Fresh and Whole Foods Market as unable to accept orders, while other posts mentioned problems with Prime Video and the Kindle store. One article said some outage reports included Amazon Web Services among affected services. At the same time, Amazon told reporters that AWS was not affected, showing conflicting accounts about backend impacts.
Impact And Response
The outage persisted for several hours and caused widespread disruption to shopping behavior. Downdetector showed the numbers falling steadily after the peak, dropping to a few thousand reports by late afternoon as sections of the site and app returned to normal.
Company communications varied. Amazon's customer service account on X and a representative exchanged routine messages with users. One staff account named Grayling posted the generic apology and asked for patience while teams fixed the problem. News outlets that tracked the event described intermittent recovery as some users regained full functionality earlier than others.
Observers noted broader signals during the incident. Coverage pointed to an unrelated report that a recent attack had targeted an Amazon data center in Bahrain, and Reuters was cited for noting damage to some regional data centers. Media cautioned there was no direct evidence linking those reports to the shopping outage.
Live reporting included attempts to place orders. Some reviewers and readers said checkout later worked for them, while others remained unable to complete purchases. Overall the event underscored how a software code deployment can disrupt customer-facing services and prompt a rapid flow of user-submitted outage reports.
