Kenneth Card, a frequent patron of a Texas Roadhouse, says he was served a cheaper cut of meat than he ordered on three separate visits. Card recorded his account on TikTok, where the clip has drawn more than 30,000 views, and described ordering an eight‑ounce filet mignon that costs about $30 at that location.
Card said his years working in hotel and restaurant kitchens taught him to distinguish meat cuts. He told viewers, "I know what type of meat I'm getting when it's served to me." He said he has visited that Texas Roadhouse about once a week for more than a year and had developed relationships with some employees.
He recounted the three incidents in order. On the first occasion he complained and staff replaced the dish with a filet. On a second visit he said he ate the plate without raising the issue. On a third occasion he asked to speak with a manager, and staff took the plate back to verify the cut. Card said employees then acknowledged it was not the filet he ordered and prepared a replacement which he took home.
Restaurant Response And Public Reaction
A Texas Roadhouse spokesperson said the company was able to verify at least one error but "has not been able to confirm that this happened on three occasions." The chain said management corrected the confirmed incident and served the customer the filet he requested.
The company also said employees check dishes before they leave the kitchen to verify quality and accuracy, and it recommended customers immediately alert their server if they believe they received the wrong cut. Card told viewers, "This is the third time they've tried to sell me a sirloin, or any other type of meat that isn't a filet," and said he does not plan to return to that restaurant.
The video sparked discussion about how easily diners can tell cuts apart. Card described filet mignon as much more tender and sirloin as firmer and requiring more chewing. Some commenters acknowledged they would likely not know the difference if served the wrong cut.
